User Guide | exSTEMsions

User Guide

What if I need help with a Problem?

Everyone needs help from time to time, and when you’re doing math, it’s no different. 

You'll find Support in your exSTEMsions navigation menu, at the top left of your screen. Reach Support by choosing the fourth icon from the left (the life preserver!). Under Support, there are two important ways for you to access help. The first option is to access our private Facebook group, found on the left-hand side of the Support page. If it's your first visit, click Register to ask to be invited into the group by our Facebook administrator. Once you're in, use the group to ask questions of other exSTEMsions users, just like yourself. Feel free to talk about questions you have, share solution strategies, or even just "think out loud" about how you're approaching a problem. In this group, you'll get to meet other users from all over, and make connections with other people who share your curiosity!  

On the right-hand side of the Support page, you'll find access to our one-on-one support. This tool can be accessed by all of our Level 3 subscribers, who have chosen to subscribe to an additional layer of help. Through one-on-one support, our team of experts will do our very best to answer all of the (math-related!) questions you or a learner might have. Have a question about how to solve a problem? Stuck somewhere, and you're not sure what to do next? Message us, and we’ll get back to you within 24 hours!

Please remember that we know sometimes the help you need goes beyond, or is separate from, the work you are doing on a Problem. If you have other kinds of issues, related to things like billing, or our Tools, you can click here: What if I have a non-Problem related question?. Also, always know that we're available to help with any technical/billing issues you may have. No matter what kind of help you're seeking, please always feel free to contact us at support@exstemsions.com.  

Ready for help? Click here to head to our Support section. 

Ready to go back to solving? Click here to head to your Archive.